FAQs

Are these items made with the classic Frost River materials?

Yes, of course! You can expect all of the items to be made with the same premium materials that we have always put into our goods.

Is there a lifetime warranty?

Nope- most of these items are one-offs, have already gone through the repair process, or are used. We do not offer a warranty or guarantee on the items purchased through frostrivertrading.com. Please read the full description of the items- if you have any questions in regards to the quality or specifications reach out to our customer service team at frinfo@frostriver.com.

Do you accept returns?

All of the Frost River items that we have listed are final sale, we do not accept returns. Items that are local goods and made by other aritsans can be returned within 30 days of purchase.

Do you ship internationally?

We do! Though you may need to reach out to our customer service team directly for shipping costs.